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Q -
Where do
I plug everything back into my computer?
A - Your monitor,
keyboard, mouse, printer, and network cable plug into the back of your
computer. See diagram of ports on a typical
computer. If you have any questions about re-connecting your
computer cables please give us a call. 704-307-4374
Q -
Do you take credit cards?
A - Yes. We accept Visa,
Master Card, Discover, and American Express.
Q -
How long will you have
my computer?
A - We will typically have
your computer ready for pickup in 1 to 2 business days. If you
have a rush
order let us know and we will do everything we can to get
it done as soon as possible.
Q -
Will you
come to my house to repair my computer?
A - We do not offer on-site
repair for home customers. However we do offer remote support.
Using Team Viewer we can connect to your computer remotely and clean
viruses and Malware/Spyware. To request remote support goto
https://CarolinaITServices.com/RemoteHelp. On-site repair is available for
business customers
only. For more information
Click Here.
Q -
What should I bring
with my computer?
A - Desktop computers only
need to bring the computer itself. Cords/cables, keyboards,
mouse, or monitors are not needed. Laptops owners should bring
the laptop and
power cord.
If a Windows installation is needed,
you will need to bring any software that came with your computer and
also any
software you would like reinstalled. Don't have the CD's that
came with your computer? That's okay, your computer should
have a Windows product ID sticker and we can reinstall Windows using
that.
Q -
How can
your drop-off services be so inexpensive?
A - Most of the work cleaning or
reinstalling an operating system is "click and wait" which allows us to work on several computers
simultaneously. Also, when you bring your computer to us
we save
time and money on pick up and delivery.
Q - Do
you repair printers?
A - We do not do printer or copier
repair work.
Q -
Will
I lose my files if you have to reinstall Windows?
A - No. We backup all your data,
pictures, documents, music, videos, email, Internet favorites, and
desktop settings before reinstalling Windows.
Q
- Is replacement or new hardware included in the price?
A - Hardware is not included in the $75
price. If hardware is needed we will let you know the extra
cost
before doing any work.
Q -
Are you open on the weekends?
A - Need to drop-off or pickup your
computer over the weekend? Just let us know and we will
schedule a time over the weekend. |
